Minimum Interval: Pauses must be taken in increments of 7 days (one full week) or longer. We cannot accommodate pauses shorter than 7 days.
How to Pause: You can manage and pause your subscriptions by contacting Nurse Jill and providing her with the exact dates you would like your subscription paused. Please email: jill@docrobinschool.com.
Student and Parent Access: When a subscription is paused, the student will not be able to access any lessons, videos, or quizzes. Parents/Account Holders will also not be able to view grades or progress at this time.
Individual Control: Subscriptions for multiple children can be paused independently in our MedPath program only. Pause limits reset when a new 12-month access period begins (either through annual renewal or the completion of 12 full months of continuous monthly payments).
Maximum Total Pause Time: 90 calendar days per student subscription, per 12-month access period.
Access Extension: Pausing your annual subscription will automatically extend your 12-month access period by the exact number of days you paused.
Maximum Total Pause Time: 30 calendar days per student subscription, per 12-month period from the start date.
Billing: When a monthly subscription is paused, you will not be billed for the duration of the pause. Billing will automatically resume when the pause ends.
Access Extension: Because monthly payments are tied to usage, the pause simply delays your next billing date and does not extend your overall program access beyond a continuous 12-month commitment.
You can use this form to request access to any preview classroom you’d like! You can also reach out to Nurse Jill with any questions about next steps or the right program for another child.